Shipping policy
Free Shipping
OKEPAS offers free shipping on all standard orders in the markets we currently serve.
We currently sell and ship to customers in the United States and selected European countries.
United States
In-stock OKEPAS UNO and OKEPAS DUE orders are fulfilled through our Amazon fulfillment network in the United States.
Most U.S. orders are delivered within approximately 2–4 business days.
Customers do not need to select a shipping service at checkout. OKEPAS uses the appropriate Amazon fulfillment service to provide fast and reliable delivery.
Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery times are estimates and may occasionally be affected by weekends, holidays, severe weather, carrier delays, or other circumstances outside our control.
Europe
OKEPAS currently ships to selected European countries.
Our current fulfillment inventory is located in the United States, so delivery times to Europe may be longer than delivery times within the U.S.
The available delivery information and estimated delivery timeframe for your destination will be shown during checkout.
We are continuing to expand our European fulfillment capabilities to provide faster local delivery in the future.
Custom Sneakers
OKEPAS Custom Sneakers are made specifically for each customer.
Because of the customized production process, estimated delivery time is approximately 5–6 weeks from order confirmation.
Please note that Custom Sneakers are made-to-order products and are subject to the specific terms applicable to customized products.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking information.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Shipping Delays
Although we work to deliver every order within the estimated timeframe, delivery dates cannot be guaranteed.
Unexpected delays may occur due to weather, carrier disruptions, holidays, customs processing, or other events outside OKEPAS' control.
If your order appears significantly delayed, please contact us at:
and we will be happy to assist you.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after placing your order, contact us as soon as possible at support@okepas.com.
