Domande frequenti
Leggi tutte le tue risposte qui!
1. What is the difference between OKEPAS UNO and OKEPAS DUE?
UNO and DUE are designed around two different uses.
OKEPAS UNO is our water-friendly sneaker for the pool, beach, boat, seaside and other activities in and around water. It is unlined, quick-drying, features integrated water-drainage channels and provides excellent grip on wet and dry surfaces.
OKEPAS DUE is designed for all-day recovery comfort, everyday wear, travel, light sport activities and post-sport recovery. It combines an adaptive stretch-knit construction with our ultra-soft Sink-In EVA footbed.
2. Which OKEPAS should I choose: UNO or DUE?
Choose based primarily on how you plan to use the shoe.
Choose UNO if you want a water-friendly sneaker for the pool, beach, boat, seaside or other wet environments. Choose DUE if your priority is all-day comfort and recovery, including everyday wear, travel, light sport activities and post-sport recovery.
UNO = Water-Friendly Comfort.
DUE = All-Day Recovery Comfort.
3. How do OKEPAS shoes fit?
Both UNO and DUE have standard sneaker length. UNO has a roomy fit with extra space around the forefoot and toes. DUE has a more secure fit, similar to a traditional sneaker.
If you are between sizes, we generally recommend the smaller size for UNO and the larger size for DUE.
4. What makes the OKEPAS Sink-In EVA footbed different?
Our Sink-In EVA uses an exceptionally soft material designed to provide deep cushioning while preserving its properties well over time.
Unlike many conventional footbeds that are compression-molded, the OKEPAS footbed is injection molded. This allows a more precise three-dimensional geometry that follows the profile of the foot more closely, helps distribute pressure more evenly and reduces concentrated pressure points and fatigue.
This is especially important in OKEPAS DUE, where the footbed supports all-day comfort and post-activity recovery.
5. What does Adaptive Stretch Fit mean?
On OKEPAS DUE, the inner liner and tongue area are made from flexible stretch-knit material, and the laces are stretch-engineered too.
Together, these elements let you adjust the fit according to your preference. Once you find the fit you like, you generally do not need to adjust the laces again: the stretch construction allows easy slip-on and slip-off without repeatedly untying the shoe.
6. Is OKEPAS UNO designed to be worn in and around water?
Yes. OKEPAS UNO is specifically designed for use in and around water.
It features integrated water-drainage channels that help water escape from the shoe, together with a quick-dry construction. Its outsole also provides excellent grip on both wet and dry surfaces.
These features make UNO ideal for the beach, swimming pool, boat, seaside and other aquatic environments.
7. How durable is the OKEPAS outsole?
The OKEPAS outsole uses a specially engineered high-density EVA compound. It provides approximately 4× the abrasion resistance of standard EVA while weighing less than half as much as conventional rubber.
This combines durability, flexibility and lightweight comfort. The outsole is also engineered for excellent grip on wet and dry surfaces.
8. How long does shipping take?
In-stock standard OKEPAS UNO and DUE orders in the United States are fulfilled through our Amazon fulfillment setup and typically arrive in approximately 2–4 business days.
European delivery timing varies by destination and is shown during checkout. Custom Sneakers take approximately 5–6 weeks from order confirmation.
9. Is shipping and return shipping free?
Yes. Standard OKEPAS orders include free shipping in the markets we currently serve. Eligible standard, non-custom products can also be returned free of charge within 30 days of delivery, provided they are unworn, undamaged, in their original condition and returned with the original packaging.
10. What is your return and exchange policy?
Standard, non-custom OKEPAS products can be returned free of charge within 30 days of delivery for a refund or exchange, subject to availability.
Products must be unworn, undamaged, in their original condition and returned with the original packaging. To start a return or exchange, contact support@okepas.com.
Custom Sneakers are final sale because they are made specifically for the customer and cannot normally be resold. This does not affect applicable rights for products that arrive damaged, defective or incorrectly manufactured.
11. Can I customize my OKEPAS sneakers?
Yes. You can upload your own image or artwork to create a personalized OKEPAS Custom Sneaker.
By uploading an image, you confirm that you own it or have obtained all necessary intellectual property rights and permissions, including any applicable copyrights and trademarks, and that you are at least 18 years old.
For best results, we recommend an image resolution of 4800 × 3000 pixels. Placing an important logo or graphic in the heel area is not recommended because the shoe geometry can affect visibility and the final appearance.
Custom orders take approximately 5–6 weeks and are final sale, except where applicable rights cover a damaged, defective or incorrectly manufactured product.
12. How should I clean my OKEPAS shoes?
For machine washing, use cold water, a delicate or gentle cycle and mild detergent. Place each shoe in its own individual protective sneaker washing bag to reduce rubbing and help protect the printed graphics.
Air dry naturally. Do not tumble dry or expose the shoes to strong direct heat.
For light hand cleaning, use a soft sponge or cloth with water and mild soap. Do not use solvents, alcohol, alcohol-based cleaners or aggressive chemical products on the surface.
13. Where can I try OKEPAS in person, and what is SUREFOOT?
OKEPAS is available online in the United States and selected European countries, as well as in selected physical retail stores.
SUREFOOT is a specialty footwear fitting company with physical stores, and OKEPAS is available at participating SUREFOOT locations. This gives you the opportunity to try OKEPAS in person and receive expert fitting support.
SUREFOOT also specializes in personalized insoles and custom orthotics. You can choose a Conforma insole matched to your arch height, or a fully custom orthotic precision-milled from a detailed scan of your own feet. This allows the support under your foot to be personalized more closely to your individual foot shape and needs.
14. How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your delivery.
15. How can I contact OKEPAS for further assistance?
For help with products, sizing, orders, shipping, returns or product care, contact us at support@okepas.com or use the live chat on OKEPAS.com.



