FAQ

Read All Your Answers Here!

1. What is Okepas?

Okepas isn’t just sneakers — it’s your style, your story. Endless designs, ultra-comfy soles, and eco-friendly vibes.
Made to turn heads, built to last.
From chill days to big moves — we got you.
100% bold. 100% custom. 100% you.

2. How long does shipping take?

Made just for you — ships in 4 to 5 weeks.(Because custom drip takes a minute.)

3. Do you offer expedited shipping options?

Right now, we’re rollin’ with standard shipping.But we're always looking for ways to level up — faster, better, smoother.
Stay tuned... we’re just getting started. 🚚🔥

4. What is your return policy?

We want you vibin’ with your Okepas.
Not feeling it? No stress. You’ve got 30 days to return your kicks — as long as they’re unworn, undamaged, and in the original box.
We’ll hook you up with a full refund or swap 'em out.
Just a heads up: return shipping’s on you, unless it’s our bad (like a defect or shipping error).

We got you. Always. 💯

5. How do I initiate a return?

Need to send your kicks back? We got you.
Just hit up our support team within 30 days of getting your order.
We’ll walk you through the return step-by-step and answer any questions along the way.
Smooth, simple, no drama. 👟💬

6. Can I exchange my shoes for a different size or style?

Wanna swap sizes or switch up the style? No problem.Exchanges are on the table — just like returns — as long as we’ve got what you’re looking for in stock.
Follow the same return steps and let our support team know you’re down for an exchange.
We’ll do everything we can to hook you up with the right pair. 🔁👟

7. Are there any exceptions to your return policy?

To get a refund or exchange, your kicks gotta come back unworn and in their original packaging.
If they’re not in return-ready shape or show up late, we might have to pass on the return.
Gotta keep it fair for everyone. 🙌

8. How can I track my order?

Your kicks are on the way!Once your order ships, you’ll get ashipping confirmationemail with atracking number.
Use it to track your delivery and get a heads-up on when your fresh new sneakers will arrive. 👟🚚

9. How can I clean my Okepas?

Keep your Okepas fresh.You can clean ‘em by hand or toss ‘em in the washing machine on adelicate cyclewithgentle detergent.
Let ‘emair dry— no dryers, no high heat. Gotta keep those materials in top shape. 🌬️🧼👟

10. How can I contact Okepas for further assistance?

Got questions? We got answers.Need help with your order or just wanna chat? Hit us up atsupport@okepas.comor slide into ourlive chaton the site.
We’re here for you — real people, real fast. 💬👟