Okepas is a premium sneaker brand offering high-quality and stylish shoes with unlimited looks powered by AI, for customers across the USA. Our sneakers are designed to blend comfort, durability, and fashion, providing the perfect footwear for any occasion.

Our standard shipping time within the USA is typically around 3 weeks from the date of order placement. Please note that shipping times may vary depending on factors such as location and any unforeseen circumstances. Once your order has been processed and shipped, you will receive a tracking number to monitor the status of your delivery.

At this time, we only offer standard shipping for all orders within the USA. However, we are continually evaluating ways to improve our shipping services to better meet the needs of our customers.

We want you to be completely satisfied with your Okepas purchase. If for any reason you are not happy with your order, you may return unworn and undamaged items within 30 days of receiving them for a full refund or exchange. Please ensure that the items are returned in their original packaging. Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

To initiate a return, please contact our customer support team within 30 days of receiving your order. They will provide you with instructions on how to return your items and assist you with any questions or concerns you may have throughout the process.

Yes, we offer exchanges for different sizes or styles, subject to availability. Simply follow the same process as a return, and indicate your preference for an exchange when contacting our customer support team. We will do our best to accommodate your request.

Items must be returned in their original packaging and in unworn condition to be eligible for a refund or exchange. We reserve the right to refuse returns that do not meet these criteria or are returned outside the specified return period.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and estimate its arrival time.

Okepas can be washed by hand or put on a delicate cycle in the washing machine with gentle laundry detergent. Dry naturally in the air, since high heat can deform the materials.

If you have any additional questions or need assistance with your order, please don't hesitate to contact our customer support team. You can reach us via email at support@okepas.com or through our website's live chat feature. We're here to help!