Returns & Exchanges

We want you to love your OKEPAS sneakers. Here's how shipping, returns, and exchanges work for standard and custom products.

Free Shipping & Free Returns

For standard, non-custom OKEPAS products:

Free Shipping. Free Returns. 30 Days to Decide.

Eligible products may be returned within 30 days of delivery for a refund or exchange, provided they are:

Unworn
Undamaged
In their original condition
Returned with the original packaging

There is no additional return shipping charge for eligible returns.

How to Start a Return or Exchange

To request an eligible return or exchange, contact our customer support team at support@okepas.com within 30 days of delivery. We'll provide return instructions and help with the next steps.

Returns & Exchanges for Custom Products

Because Custom Sneakers are created specifically for an individual customer and cannot normally be resold, Custom Sneakers are final sale and are not eligible for standard returns or exchanges because of change of mind, sizing preference, or design choice.

This does not affect applicable rights relating to products that arrive damaged, defective, or incorrectly manufactured. If there is an issue with your Custom Sneakers, please contact support@okepas.com for assistance.